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30 DAY RETURN POLICY
CONDITION: Returned merchandise must be in an unused condition and in its original packaging. Items purchased and then used (even once) are not returnable.
PROCEDURE: All returns require a Return Merchandise Authorization number (RMA#). Please contact us by phone (260-484-7300) or email (resolution@myatomic.com) to receive your RMA#. Clearly write this RMA# on the box containing your return and then ship it back to us. All returns will be inspected prior to a credit being issued. Freight charges will not be refunded. The customer is responsible for insured shipping back to our warehouse. Returns sent COD will not be accepted.
DAMAGED MERCHANDISE: If a package has been damaged in shipping, and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We will take it from there. Be sure to save all paperwork and packing materials with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
DEFECTIVE MERCHANDISE: If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer’s warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.
LOST BOXES: If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
MISSING PARTS: Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.
ORDER CANCELLATIONS: To cancel an order prior to shipping, you must contact us during normal business hours. You can reach us by phone at 260-484-7300 or by email at resolution@myatomic.com. For orders we are able to cancel prior to shipping, you will receive a confirmation number. For orders we cannot cancel prior to shipping, a tracking number will be provided. Please contact us as soon as possible with a cancellation request as we make all reasonable efforts to ship as quickly as possible. Once an order ships, it cannot be canceled, however you have the option to return the item by following the Returns and Refunds Policy. |
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